Exciting News for Prospective Partners + Serendipity Homeowner FAQ

Serendipity has exciting news: Our team is growing! Join us in welcoming Sabrina as our full-time property manager. Sabrina is fully dedicated to providing above-and-beyond care for both our homes and our guests, and we couldn’t be more thrilled to have her as part of the Serendipity family. We are also welcoming a few more seasoned professionals to our company, who will provide additional support in delivering the excellent service that our guests and homeowners alike have come to expect from Serendipity.  We are beyond excited to grow with you and offer our brand and services to even more homeowners on Anna Maria Island!

Serendipity – Boutique Luxury Vacation Rental Management

Wondering what it looks like to work with Serendipity as a homeowner? Or maybe you have some questions about our services and protections that we offer our properties on the island? Look no further! Below we have compiled an FAQ to answer some of the most asked questions we get from homeowners. 

Serendipity Anna Maria – Homeowner FAQ

How does Serendipity differ from other management companies?

Serendipity is intentionally boutique.

We take on only a limited number of homes so we can provide hands-on care, luxury hospitality standards, and direct personal communication. You will always know who is in your home, who is inspecting it, and who is interacting with your guests.

We prioritize quality over quantity, transparency, and impeccable home care.

What services are included in your management fee?

Our full-service management covers:

• Guest communication and concierge-level support
• Listing creation and marketing across Airbnb, VRBO, Wander, and direct booking
• Human-driven pricing and occupancy strategy (no dynamic pricing tools)
• Housekeeping management + detailed inspections
• Basic maintenance coordination
• Vendor scheduling and oversight
• Guest screening and policy enforcement
• Emergency response for HVAC, plumbing, electrical, pool & spa issues
• Inventory management
• Monthly owner updates
• Financial reporting
• Commercial golf cart insurance and maintenance management (if applicable)

Major repairs or capital projects are coordinated on your behalf but billed separately.

What is the management fee?

Our management fee is 20% of net rental income.

We do not charge onboarding fees, do not mark up vendor invoices, and keep billing simple and transparent.

What is the flat monthly supply fee?

To maintain consistent, luxury-level amenities, we charge a flat monthly supply fee that includes:

• Eco-friendly bathroom dispensers (shampoo, conditioner, body wash)
• Refill program with biodegradable, premium-quality products
• Laundry pods, dish pods, sponges
• Paper goods (paper towels, toilet paper)
• Basic kitchen staples (salt, pepper, olive oil)
• Starter coffee pack
• Replacement of beach/pool towels as needed
• Hospitality welcome touches

This predictable monthly fee eliminates fluctuating supply billing and ensures your home is always perfectly stocked.

What damage coverage do you provide?

We partner with Insuraguest, a trusted industry provider used by leading hospitality brands.

Each reservation includes Insuraguest-listed damage coverage, which protects your home for a wide variety of accidental damage caused by guests. This significantly reduces owner liability and streamlines the claims process.

Coverage includes*:

• Furniture & décor
• Flooring
• Electronics
• Appliances
• Linens & soft goods
• Doors & screens
• Beach items
• General accidental damages

*Coverage is based on Insuraguest’s active policy terms and may adjust as their coverage list updates.

How do you determine pricing for our home?

We do not rely on automated dynamic pricing tools.

Instead, we use:

• Deep knowledge of Anna Maria Island’s luxury rental market
• Seasonal patterns
• Local demand fluctuations
• Comparable home performance
• Guest travel trends
• Repeat guest booking patterns
• Unique amenities, views, and upgrades in your home

Our goal is to build strong revenue while protecting and elevating your property’s long-term value.

How often will we receive communication and updates?

You will receive:

• Monthly performance summaries
• Real-time updates on any property issues
• Photos/videos for transparency
• Seasonal advisories (hurricane prep, holidays, high season)

We are always reachable and communicate proactively.

How do you handle cleaning and linens?

We use dedicated housekeeping teams trained to the Serendipity 150+ point standard. For linens, we partner with The Wash Shack on Pine Avenue. 

Benefits include: 

• Commercial-grade laundering
• Better linen quality
• Faster, more reliable turnovers
• Significantly lower linen replacement costs
• Optional linen-rental program for uniformity

What about maintenance?

Owners only pay for actual work completed.

• Small tasks are often handled internally
• Specialized vendor repairs are billed at cost
• No markups on any vendor invoices

We also manage larger projects, including:

• Renovations
• Window/door upgrades
• Pool/spa replacements and equipment elevation
• Post-hurricane repairs
• City of Anna Maria compliance and permitting

How do you protect the home from guest damage?

We use a full-layer protection system:

• Arrival & departure inspections
• Photos for documentation
• ID verification and guest screening
• Clear house rules
• Insuraguest damage protection policy
• Platform support when needed (Airbnb/VRBO)

Your home is always protected and monitored with care.

Do you manage golf carts?

Yes – for homes that provide a golf cart.

We include:

• Commercial golf cart liability insurance
• Routine maintenance
• Battery checks & replacement guidance
• Tire, belt & brake inspections
• Safe-use instruction for guests
• Incident documentation and handling

This protects both the owner and the guest while improving guest satisfaction.

Can we use the home for ourselves?

Absolutely.

Owners may block personal stays at any time, with advanced notice during peak seasons encouraged.

Owner stays include:

• Pre-arrival inspection
• Post-departure refresh
• Optional mid-stay cleanings

How are hurricanes and storms handled?

We have extensive AMI storm-preparedness experience.

Before storms we:

• Secure all outdoor areas
• Shut off propane
• Lower pool levels
• Document everything for insurance
• Communicate regularly with owners

After storms we:

• Immediately conduct a property check
• Take Photos & videos
• Coordinate with insurance when needed
• Schedule any needed vendors
• Book cleanup & restoration oversight
• Work withing the City of Anna Maria permitting guidance

How quickly can my home go live?

Most homes go live within 10–14 days.

The typical onboarding timeline is as follows:

• Walkthrough: 1–2 days
• Photography: 3–7 days
• Listing build: 2–4 days
• Calendar & pricing setup: 1 day
• Guest manual: 1–2 days

Do you limit the number of homes you take on?

Yes – intentionally.

We focus on Gulf-front, near-beach, canal-front, and luxury homes whose owners value quality, communication, and boutique service.

Limiting homes ensures exceptional care and consistent performance.

What steps do we need to take to get started?

1. Schedule a walkthrough
2. Receive your revenue projection.
3. Review the onboarding checklist.
4. Complete photography
5. Launch live listings
6. Begin welcoming guests

Do you have a question you don’t see in our FAQ? Or maybe you are ready to start your partnership with Serendipity? Contact us to start our partnership today!